case study HOA SYSTEM

Home Owner Management System

• Residents had no direct channel to communicate with admins — support issues went unresolved for days.
• Billing and dues tracking was done manually via spreadsheets, leading to errors and missed payments.
• Maintenance requests had no formal workflow — residents submitted via text or in person with no tracking.
• Announcements were sent through informal channels (group chats), causing missed notices.
• Admins had no centralized dashboard to manage residents, billing, and requests simultaneously.

• Built a real-time support chat using Laravel Reverb (WebSockets) for instant two-way communication between residents and admins.
• Implemented a digital billing module with automated dues tracking, payment history, and overdue flagging.
• Created a maintenance request system with status tracking, priority levels, and admin assignment workflows.
• Added an announcements module with broadcast delivery and read receipts visible to admins.
• Designed a unified admin dashboard consolidating residents, billing, maintenance, and chat into a single interface.